Dereham Neatherd High School

Dereham Neatherd High School

Traditional, Inclusive, Supportive

Using ParentPay - how you top-up accounts

Dear Parents and Carers

Please be aware that the online payment system - ParentPay - has changed slightly. See the instructions below, or follow the link for further FAQs:

How do I pay for items from My Account?

1.Log into your ParentPay account

2. Select the tab of the child you wish to make the payment for (you can select the tab itself or the Pay for items button)

3. Find the item you wish to pay for, select 'View details and pay' and then select Pay Now

4. Check the details and commit by selecting Confirm Payment

If you have not yet topped up your account, you will receive an Insufficient funds notification. Select the Top up My Account button and either choose from one of the listed amounts or enter the amount you wish to add. Once you complete the top up, you can continue with the payment and will receive a confirmation message on screen.